FAQ - Frequently Asked Questions
General Questions
Are the items authentic?
Yes, all our items are authentic. We do not carry any bootlegs. All our products are from official sources or their partnered distributions
Can I pick up my order in person?
Yes, we have a pickup location in Southern California. If you order online before 4:00PM, you can do next day pickup.
T1 Cleaners (Pickup Location Only) 19019 Bushard St, Huntington Beach, CA 92646
What can I do if my item has a manufacturer defect or missing parts?
If your item came with a defect or with parts missing, take a deep breath and be assured that all our items are 100% authentic. This means that they are backed by their manufacturer.
We do not offer replacement or refund for manufacturer defects or missing parts.
While we do not provide replacement parts, you can still get the parts from the manufacturer. The manufacturers have dedicated support for parts replacements or defective parts. If you need help locating their contact information please feel free to contact us and we will assist you as best as we can.