FAQ - Frequently Asked Questions
Announcements
11/18/24
We apologize for the long hiatus on updates. The end of OCT delay orders came in late, early NOV, and we wanted to get them all out to customers asap. We had also been contacting customers about orders that cannot be fulfilled and refunding them. With the majority of that done, we will start devoting more time into regular updates. This new website update is mostly functional and live. We will still be working on sections and updating them (FAQs, About Us, Contact Us, etc etc.)
08/25/24
We are happy to say that finally we are done with the 2022-2023 item delays! Thank you everyone for being patient with us. We appreciate your continued trust and we strive to live up to it. The majority of the delayed items (99%) have came in and we have shipped them out. Refunds were sent to customer whose orders we were not able to fulfill. There is still a few small shipments that contain the remaining 1% of the delays coming end of October 2024. For those orders we will post updates regarding it. Having learn from this, moving on we will be implementing some changes.
Changes we are making:
- There will now be one unified support channel for all customer inquiries: [N/A currently updating]
- We will no longer be using the old channel (DMs, messages, old email, instagram, reddit, etc) for order inquires, due to inquiries being lost when dealing with multiple channels. [Dm's will still work until the new support email is up]
- Pre-order policy updates to help better protect customers and prevent bad actors. See [Pre-Order Policy] for more detail.
- We will not accept Pre-order items and in-stock items in the same order. Please order in-stock in a seperate order from pre-order items to ensure you get your items on time.
- There will be a 3-month deadline for pickups and a 1-month deadline to pay for shipping of international orders. If there is extenuating circumstances that require an extension please e-mail support.
- Pre-order release dates have now been change from a specific month to quarterly as there have been no manufacturuer/distributors that have reliably been amount to meet the release they advertise ever since 2020.
General Questions
Are the items authentic?
Yes, all our items are authentic. We do not carry any bootlegs. All our products are from official sources or their partnered distributions
Can I pick up my order in person?
Yes, we have a pickup location in Southern California. If you order online before 4:00PM, you can do next day pickup.
T1 Cleaners (Pickup Location Only) 19019 Bushard St, Huntington Beach, CA 92646
What can I do if my item has a manufacturer defect or missing parts?
If your item came with a defect or with parts missing, take a deep breath and be assured that all our items are 100% authentic. This means that they are backed by their manufacturer.
We do not offer replacement or refund for manufacturer defects or missing parts.
While we do not provide replacement parts, you can still get the parts from the manufacturer. The manufacturers have dedicated support for parts replacements or defective parts. If you need help locating their contact information please feel free to contact us and we will assist you as best as we can.